vAutoWorkshop sits on top of vAutoStock and turns every stage your vehicle moves through into an automatic customer update — by email and SMS — and the right task for the right advisor. Booking confirmed, day-before reminder, in progress, video sent, being valeted, ready to collect. Every contact logged.
Your workshop knows exactly where every vehicle is — your service customers don't. So they ring. They ring again. Advisors get pulled off the job to answer "is it ready yet?", authorisations stall, and a good repair turns into a poor experience. vAutoStock holds the truth; nothing reaches the customer.
vAutoWorkshop reads the vehicle and process data vAutoStock already tracks and adds the customer, advisor and communications layer on top. It pushes nothing back that would disrupt the workshop — it just makes sure the customer, and the advisor, always know what happens next.
From the booking landing on the calendar to the keys handed back — driven by the workflow you already run.
Booking confirmed, day-before reminder, in progress, video sent, being valeted, ready to collect — each stage fires the right message on the customer's preferred channel, in your branding.
A live calendar built from each vehicle's estimated completion date. See the day's work at a glance, who's assigned, and what's due to be ready when.
Every booking is assigned to an advisor when it lands. The customer hears a name, the advisor owns the relationship, and nothing falls between two people.
Call-before-4pm reminders, video follow-up calls after a CitNow goes out, escalations — a real task list so advisors always know who to call and when.
No customer left more than four working hours without an update. A daily 2pm progress message on multi-day jobs, back-order chasing, and off-road escalation — enforced by the engine, not by memory.
Every outbound message and every manual contact attempt is logged against the booking — a defensible, timestamped record of exactly who was contacted, when and how.
Flag a booking for a courtesy car and link straight through to vAutoHire — licence check, handover and check-in handled in the same vAuto suite, one login.
Reads your live vehicle and process data straight from vAutoStock and detects every stage a vehicle moves through. No double entry, no extra hardware, no disruption to the workshop.
A good service-communication standard only works if someone remembers it on the busiest day. vAutoWorkshop turns your SLA into timers and tasks that fire on their own — so the four-hour rule, the 2pm update and the post-video call happen whether the department is quiet or flat out.
As the workshop moves a vehicle on, vAutoWorkshop fires a customer update and, where it matters, a job for the advisor.
No new process for the workshop. vAutoWorkshop watches, decides, sends and logs — quietly, in the background.
vAutoWorkshop connects to your vAutoStock workflow and syncs your branches, processes and live jobs. Advisors confirm each customer's contact details and preferred channel.
It watches every stage a vehicle moves through — Due In, In Progress, Auth, Valet, Handover — and the estimated completion date that drives the calendar.
Each move fires the right message to the customer and the right task to the advisor, against your SLA timings — booking confirmation, daily update, ready-to-collect.
Every message and every contact attempt is written to the booking's contact log — so you have a complete, timestamped record of the whole conversation.
Advisors keeping people informed. Managers holding the standard. Customers who just want to know what's happening.
Routine updates send themselves. Your task list tells you exactly who to call and when — the day-before call, the post-video authorisation, the chase.
Your communication SLA runs on timers, not memory — and anything left too long escalates to you before the customer ever feels ignored.
Confirmation, a reminder, progress, "ready to collect" — by the channel they chose, with a named advisor to call. No more chasing.
vAutoWorkshop plugs into a family of products built for UK dealerships — one login across the lot.
— Service operations lead, UK franchise dealer group (pilot)
Book a demo and we'll show you how vAutoWorkshop turns your vAutoStock workflow into proactive customer updates and a real advisor task list — across your whole service department.