# vAutoWorkshop

> Service-department CRM and customer-communication engine for car dealerships. Sits on top of vAutoStock and turns each stage a vehicle moves through the workshop into automatic email and SMS customer updates, plus advisor tasks, SLA timers and a full contact log. Part of the vAutoStock product suite by Visual Automotive Limited.

vAutoWorkshop reads the live vehicle and process data that vAutoStock already tracks and adds the customer, advisor and communications layer vAutoStock has no concept of — so service customers are never left chasing for updates and advisors always know who to call and when. vAutoStock is the database / source of truth; vAutoWorkshop is the customer-facing tool in the dealership. Tagline: "Never let a service customer chase you again."

## Surfaces

- **Advisor web app** (responsive, desk- and tablet-friendly) — sign in at https://vautoworkshop.com/admin
- **Public marketing landing** at https://vautoworkshop.com/
- Part of the single-sign-on vAutoStock suite

## Key features

- Automatic customer updates by email and SMS, driven by workshop progress — booking confirmed, day-before reminder, in progress, video sent, being valeted, ready to collect — on the customer's preferred channel, in the dealer's branding
- Booking calendar built from each vehicle's estimated completion date
- Service-advisor assignment — every booking owned by a named advisor
- Advisor task / CRM layer — call-before-4pm reminders, post-video authorisation follow-ups, escalations
- SLA tracking — no customer left more than four working hours without an update, a daily progress update by 2pm on multi-day jobs, back-order chasing, off-road escalation to the service manager
- Full contact log — every outbound message and every manual contact attempt recorded against the booking
- Courtesy-car link to vAutoHire
- Built on vAutoStock — reads live workflow data, detects every stage, no double entry and no disruption to the workshop
- Per-tenant configurable: process-to-trigger rules, SLA timings, message templates, channels and branding
- Email and SMS messages are transactional service updates (GDPR/PECR-conscious), with a visible opt-out and a recorded lawful basis

## Suite

Part of the vAutoStock family:
- vAutoStock (dealership management): https://vautostock.app/
- vAutoParts (parts management): https://vautoparts.co.uk/
- vAutoHire (loan/demo/courtesy fleet + licence checking): https://vautohire.com/
- vAutoBots (DMS RPA): https://vautobots.com/
- vAutoWorkshop (service-department CRM + customer comms — this product): https://vautoworkshop.com/

## Contact

- Email: support@vautostock.co.uk
- Demo: https://vautoworkshop.com/#contact
- Website: https://vautoworkshop.com/

## Detailed Info

For comprehensive product details, see [llms-full.txt](https://vautoworkshop.com/llms-full.txt).